RETURNS & EXCHANGES

Warranty Policy

Can I return my product?

 

Returns

· From date of purchase
· 30 days return
· 90 days exchange
· Must be NEW, UNUSED, UNOPENED- in all its original packaging- NO EXCEPTIONS
· Must call to receive RA#- must ship within 14 days from receipt of this
· Not received in all above ways? Returned at client’s cost
· Client responsible for all costs of shipping

 

or

 

Warranty

· From date of purchase
· 60 days
· Cannot be chemically treated
· Must send in full amount of hair for testing to receive replacement (i.e. if 4 bundles are sent in, only 4 will be replaced)
· 2 options to complete warranty- either hair sent first with cc down or test hair first and then send replacement if defective